Claims Services
At Sentry Insurance, we make a powerful promise to our customers – to be there when they need us. That promise is reflected in the manner in which we handle claims.
Sentry maintains claims service centers across the United States with offices in:
- Stevens Point, Wisconsin
- Westford, Massachusetts
- Richmond, Virginia
- Scottsdale, Arizona
Sentry's claims best practices provide a consistent, prudent and cost-effective approach for mitigating the impact of our customers' workers' compensation and liability losses. By utilizing best practices, we are able to resolve claims efficiently and accurately.
Our claims organization boasts a flat corporate hierarchy which means we require fewer layers of management needed to support dozens of offices. This approach promotes streamlined internal communication which results in more consistent and responsive service delivery to our clients. Each claim unit within these centers focuses on a small number of jurisdictions allowing our claims representatives to build expertise in the laws and the medical and legal communities of the jurisdictions they handle.
Our structure also promotes a stronger relationship between our claims staff and our clients. Some carriers and TPAs have many claims offices scattered throughout the country, providing little opportunity for claims staff to build a rapport with individual clients with each office handling only a small portion of the overall account. At Sentry, each regional claims center will handle many claims for any given client, allowing the claims staff within that center to become familiar with each client.
